Feedback & CX Platform

The client provides a comprehensive customer experience (CX) solution tailored for small, medium, and large businesses. Their platform helps companies gather real-time feedback from customers, patients, or employees directly at the point of service (POS), enabling fast, data-driven decisions to improve satisfaction and service quality.

The solution includes custom-branded feedback terminals (stationary and mobile), the SayWay Connect platform with powerful analytics, an Action Planner module, and end-to-end service support—from survey setup to consulting and monitoring.

We were engaged to support and strengthen several key areas of the platform:

Our team actively participates in continuously identifying opportunities for improvement and implementing internal optimizations. This ensures reliable platform performance and a consistent user experience.

We help introduce new capabilities such as advanced survey logic, improved analytics, and user interface enhancements—all aligned with evolving user needs.

As some parts of the system were developed using legacy technologies, we are progressively updating libraries, refactoring code, and adapting the architecture to meet modern standards. This keeps the platform scalable, secure, and future-proof.

Continuous UI improvements: layout adjustments, button alignment, image scaling.

Configurable visual elements (e.g., option to display numbers instead of emojis).

Role-based access configuration.

Optimization of email report delivery to enhance reliability and performance.

Multi-KPI Charts: Users can now visualize multiple survey questions in one combined graph for better comparison.

Drill-Down Interactions: Clickable charts provide deeper insights into specific data points.

Advanced Analytics Filtering: Users can filter large datasets by time range (days, weeks, months, etc.) for more detailed reporting.

Implemented a modern OLAP database to enable ultra-fast data processing and high-performance analytical queries.

Improved search and sorting functionality in user profiles.

Faster, optimized pagination mechanism for smoother navigation through large datasets.

Maintained and updated software components to the latest stable versions, ensuring optimal security, compatibility, and performance.

Our collaboration has led to a stable, scalable, and user-friendly platform that continues to evolve with the client's needs. Key outcomes include:

Customized Survey Implementation: We support clients in designing survey logic and presentation tailored to their specific business objectives.

Feature Delivery: Development of new tools and enhancements based on client requests.

UI/UX Improvements: More intuitive, accessible user interfaces that enhance overall satisfaction.

Performance & Security Optimization: Ongoing modernization efforts ensure long-term reliability and platform resilience.